SALON POLICIES
To provide every guest with the level of service and attention expected at Salon Ethos, we ask that you review the following policies before your appointment. By booking an appointment, you acknowledge and agree to these policies.
APPOINTMENTS & DEPOSITS
A deposit may be required to reserve an appointment, including for new guests, extension services, corrective color, major transformations, and other services requiring significant time or product.
Deposits are applied toward the scheduled service and are not an additional charge.
If an appointment is canceled or rescheduled within the cancellation period, or the guest does not arrive for the appointment, the deposit will be applied toward the applicable cancellation or no-show charge.
CANCELLATIONS & RESCHEDULING
We require at least 24 hours' notice to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 24 hours' notice are subject to a charge equal to 50% of the scheduled service total, less any deposit already paid.
Repeated late cancellations may require prepayment or additional booking restrictions for future appointments.
NO-SHOWS
Guests who do not arrive for a scheduled appointment and have not provided notice will be charged 100% of the scheduled service total, less any deposit already paid.
Future appointments may require full prepayment following a no-show.
LATE ARRIVALS
Please arrive on time for your appointment.
Late arrival may reduce the amount of time available for your service. Depending on the service and the amount of time remaining, we may need to modify the appointment, omit part of the scheduled service, or reschedule it entirely.
If there is not enough time remaining to reasonably perform the scheduled service, the appointment may be treated as a late cancellation and the applicable cancellation fee may apply.
We will not compromise the quality of a service or delay subsequent guests in order to accommodate a late arrival.
PRICING
Service prices listed on our website represent starting prices unless otherwise noted.
Final pricing may vary based on the stylist, time required, hair length, density, condition, service history, technique, amount of product used, and the services necessary to achieve the agreed-upon result.
For color services, Salon Ethos uses a parts-and-labor pricing model. Professional color product is measured based on the amount required for your individual service and is charged accordingly.
When a service requires substantially more time, product, or work than originally anticipated, pricing may be adjusted.
We encourage guests to discuss pricing during the consultation whenever there are questions about the anticipated cost of a service.
CONSULTATIONS & EXPECTATIONS
Every service begins with a consultation intended to establish a shared understanding of your goals and the appropriate service plan.
Reference photos are helpful for communicating preferences but do not guarantee an identical result. Hair texture, density, condition, previous color, chemical history, home care, and other factors can affect what can safely and realistically be achieved.
Some results may require multiple appointments.
Protecting the integrity of your hair takes priority over attempting to achieve a result that our professionals believe would cause unnecessary damage.
SERVICE ADJUSTMENTS
If you have a concern about a service, please contact Salon Ethos within 7 days of your appointment so that we can evaluate the result.
When appropriate, Salon Ethos may offer a complimentary adjustment related to the original service. Adjustments are determined by Salon Ethos after reviewing the original consultation, service performed, condition of the hair, and the guest's concern.
Complimentary adjustments are intended to address an issue with the original service. They do not apply when a guest changes their mind, requests a different result than originally agreed upon, or decides after the appointment that they would prefer another style, tone, length, or service.
Any additional work outside the scope of the original service will be charged as a new service.
Salon Ethos must be given a reasonable opportunity to assess the hair before any adjustment is performed.
If the hair has been altered by another salon, stylist, or at home following the original appointment, Salon Ethos may be unable to evaluate the original service and any eligibility for a complimentary adjustment may be forfeited.
REFUNDS: SALON SERVICES
Salon services are non-refundable.
Professional services involve reserved appointment time, expertise, labor, and product that cannot be returned once a service has been performed.
If a concern arises, our priority is to evaluate the service and, when appropriate, provide a reasonable adjustment in accordance with our Service Adjustments policy.
A request for a different result or dissatisfaction based on a change of preference does not constitute grounds for a refund.
Any exception to this policy is made solely at the discretion of Salon Ethos management.
REFUNDS: RETAIL PRODUCTS
Unopened and unused retail products may be returned or exchanged within 14 days of purchase with proof of purchase.
Opened or used products are generally not eligible for return unless the product is defective.
Professional tools, brushes, accessories, special-order merchandise, and other personal-use items may be final sale where indicated.
EXTENSIONS, CORRECTIVE COLOR & MAJOR TRANSFORMATIONS
Extension services, corrective color, and major color transformations may require consultations, deposits, prepayment, additional appointment time, or multiple appointments.
Because these services are highly customized, deposits and special-order hair or materials may be non-refundable once ordered or once work has begun.
Your stylist will review any service-specific requirements before proceeding.
CHILDREN & GUESTS
For the comfort and safety of everyone in the salon, we ask that guests avoid bringing children or additional visitors who are not receiving a service unless prior arrangements have been made.
PERSONAL BELONGINGS
Salon Ethos is not responsible for damage to or loss of clothing, jewelry, electronics, or other personal belongings while in the salon.
We recommend wearing clothing appropriate for salon services and keeping valuable items with you.
ARRIVAL & PARKING
Please allow enough time for parking and arrival before your scheduled appointment.
Parking availability and traffic conditions can vary and do not exempt an appointment from our Late Arrival or Cancellation policies.
POLICY ACKNOWLEDGMENT
By scheduling an appointment with Salon Ethos, you acknowledge and agree to the policies above.
Salon Ethos reserves the right to update these policies as necessary and to decline or discontinue services when appropriate.